Information Technology
Plan, supply, configure and support the networks, cloud services, devices and core systems your organisation uses every day.
Work across the complete technology estate
Suracor can deliver one defined task or coordinate several related changes across infrastructure, workplace systems and support.
01Managed IT and user support
Service desk, device administration, account management, maintenance and escalation for the systems listed in the support scope.
02Infrastructure, cloud and data centres
Server, storage, virtualisation, cloud, backup and recovery design followed by migration, testing and handover.
03Networks and workplace systems
Internet connectivity, wired and wireless networks, firewalls, remote access, identity, email, collaboration and user devices.
04Procurement and deployment
Product selection, licensing, purchasing, configuration, rollout and estate documentation for hardware and software.
05Technology assessments and roadmaps
An evidence-based review of the current environment with options, priorities, costs, dependencies and a delivery sequence.
Recognisable pieces of IT work
These examples show how assessment, procurement, migration and support combine in common assignments.
Replace ageing infrastructure
Inventory the estate, identify dependencies and failure risks, select the target platform and migrate services in tested stages.
Open or relocate a site
Arrange connectivity, design the network, prepare devices and accounts, coordinate suppliers and support the opening.
Take over an existing support service
Collect access and system records, resolve critical gaps, agree escalation paths and move users to the new service desk.
Prove that recovery works
Match backup coverage to business needs, run restoration tests and document the people and steps required during an outage.
Know what exists before changing it
A dependable estate record, tested change plan and usable handover reduce disruption and make later support more effective.
- 01
Record the estate
Document users, sites, equipment, services, suppliers, access and known faults.
- 02
Design the change
Choose the target technology, order the work and specify testing, cutover and rollback.
- 03
Configure and migrate
Prepare equipment and services, move users or workloads and verify each production change.
- 04
Hand over or support
Provide system records and administrator guidance, or place the agreed environment into continuing support.
Capabilities and operating environments
Follow the capability links for deeper technical scope or the industry links for systems commonly found in those settings.
Questions about IT delivery and support
Answers about working with current suppliers, procuring equipment, moving services and continuing support.
Can Suracor work with our existing IT team and suppliers?
Yes. The proposal can allocate tasks between Suracor, internal staff and incumbent providers, including access, decisions, testing and escalation.
Can a project continue into managed support?
Yes. Systems delivered through a project can move into a defined support service once documentation, access and operating responsibilities are agreed.
Can you source and configure equipment?
Hardware, software and licences can be selected, procured, configured and deployed as part of the assignment.
How are migrations kept under control?
The migration plan identifies dependencies, test results, change windows, communications, cutover decisions and rollback actions before live services move.
Plan the next technology change
Tell us which sites, users and systems are affected, what is failing today and what the organisation needs after the work is complete.